How do I troubleshoot issues with my mobile application?

If you cannot get the app to work on your phone, please try these trouble-shooting steps:

 

1 - Go to your app store


2 - Install any updates for ProsperWorks


3 - Install any updates for your phone


4 - Turn your phone off and back on:


5 - Log out of your Google account on your phone:
https://support.google.com/mail/answer/8154?co=GENIE.Platform%3DAndroid&hl=en


6 - Log in to your Google account as your registered ProsperWorks email


7 - Try logging in again into ProsperWorks to see if it works

 

8- If that doesn't work, please try deleting and reinstalling the app

 

9 - If the above steps did not work, please answer these questions and include your response in a request to support here:

a. What type and model phone do you have?

b. What operating system are you on?

  • For Apple phones, go to Settings -> General -> About -> Version to see what version you are on
  • For Android phones, go to Settings -> click "About Phone" or "About Device" --> click "Android Version" to see what version you are on

 

 

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