Account Cancellation

**Trials do not need to submit a request to cancel, only paid accounts.

 

We are sorry to hear that you are considering cancelling your ProsperWorks subscription.

In order to properly process your cancellation, please submit a request at the following link:

CLICK HERE TO REQUEST CANCELLATION (please let us know why)

You must be the "active account owner" of the ProsperWorks account. We require this is order to protect your account. If you cannot see the Billing page in the Prosperworks Settings Menu, you are not the account owner.

Please note that in order to guarantee you are the account owner, any other method of communication (email, phone, social media) do not qualify as a proper request.

 

If the link does not allow you to login, please take the following steps:

 

1. Login to ProsperWorks

2. Select the  towards the top right of the screen 

3. Select "Support"

 

4. Click "Submit a request"

5. Select "I'd like to Cancel my Subscription" from the menu (trial users, your trial expires automatically)

*ProsperWorks is on a mission to transform CRM and as we grow as a company, we need your feedback.  Please provide details about why you chose not to continue with ProsperWorks and what your three biggest needs are in a CRM solution.

NOTE: Your request will be recorded upon proper submission of the Cancellation Request. We will follow-up with an email upon submission of the request and on confirmation of the cancellation and billing adjustments. It may take up to 72 hours until you receive a confirmation. Once your account is cancelled, it will be active until the next renewal date. Per our Terms of Service which you agreed to upon signing up, we do not offer refunds for partial months. 

 

If you have more questions about using ProsperWorks, check out our helpful Resource Section!

For further help or comments, head over to our Community Section!

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