How do I use email tracking in ProsperWorks?

This feature is only available for ProsperWorks Professional Plan and ProsperWorks Business Plans.

ProsperWorks tracks emails by embedding an invisible tracking pixel inside your tracked emails. Whenever your recipient opens your messages with their images enabled, ProsperWorks will notify you. This means that if your users have "images" turned off in gmail or did not expand images, email tracking will not work.


How to turn email tracking on for all ProsperWorks emails:

1 - Log into Prosperworks -> Go to Settings -> Email Settings -> Check the box that says, "In the Gmail compose window, automatically check the box to track when emails are opened"


2 - Navigate to your Gmail inbox

3 - Make sure you are signed into the ProsperWorks Chrome Extension for Gmail

4 - Make sure you do not have AdBlock enabled in your Gmail. If you or the person you are sending to has AdBlock enabled it will not work. Also, if you send emails from your mobile device or from a non-registered ProsperWorks email, emails will not track.

5 - In your Gmail, Compose a test email and, and confirm that the ProsperWorks box in the email is automatically checked for email tracking.

6 - Send the tracked email to a dummy gmail

7 - Log into your dummy gmail account and open the email

8- Log into ProsperWorks and go to "My Tracked Emails" and confirm it has been tracked




Who can see the status of the email tracker you sent?

Only the user who used the email tracker can see the tracker status.

Admins will not be able to see the tracker status of any other users other than their own.


Is email tracking not working?

Using other extensions other than ProsperWorks can cause our extension to act buggy. If you are noticing the extension acting in an unexpected way, please try turning off your other extensions one by one and testing to see which extension is causing the problem. Known extensions to be incompatible with ours our: Full Contact extension, Boomerang extension, any Google lab features turned on.


Click here for frequently asked questions about Email Tracking

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