How do I import my data?

Please import Companies first, followed by People, and then Opportunities. You can import Leads at any time. 

  • We only support importing with an Excel or CSV file. We do not support special characters.
  • If you have team and visibility permissions on, only administrators can import files
  • We do not have update on import yet
  • ProTip: Do a test import with 5 records first
  • If you are exporting from another service, please follow these steps instead: click here

Step by step instructions

1 - Click on the Menu  icon located at the top left corner.

2 - Select System Settings

3 - Navigate to Import Data under Data Management.

4 - Select the data type you want to import. If you are importing from another CRM, please open up the files and delete the IDs, timestamps and other columns you do not need. If you are importing special characters, you can only import Excel files, not CSV. 
Companies: the key is email domain. Companies are the top level category. In blue are the hardcoded dropdown options you can add to your sheet before you import.
People: People are contacts you would like to do business with, not users in your company account. For People files, the key is email address. Check for duplicate email addresses before importing. In this file, create a column called Company. That is how you will assign companies to people (just make sure they are spelled the same). Click on the image to see more available fields.
Opportunities: an opportunity is something you want to track through a Pipeline (a step-by-step process you want it to go through). You can add people and companies to opportunities. Areas in purple need to be filled out in order to show in reports.
Leads: a lead is a person you have not qualified (ex: contacts through a raffle). Once you have imported your leads, you can click to convert them to a contact and/or an opportunity in our system. After they are clicked to be converted, the company of the lead will show in your companies section, and the person will appear in the people section. Even if you do not create a company for a lead, we automatically create a company when you convert the lead to a person. Delete the company that is created if you do not want to keep it. 
Click on the image to expand.

Do you have columns that do not match these names? You can create a custom field before or during import. It you want to add data in bulk, we recommend creating your custom fields before importing because we do not have the ability to update on import. To create a custom field before importing, click how to to learn, otherwise continue to step 5.
5 - Start with Companies. Choose where you are importing the data from and select either CSV or Excel.

6 - If you do not have a file to import, or prefer to copy/paste data into our templates, click on the pre-formatted CSV/Excel template to download our data import template. Otherwise, skip to step 9.

7 - Open the template you just downloaded, copy and paste your data into the file and save.

8 - Go back to the Import page.
9 - Drag-and-drop your file or click ‘Choose File’ to upload your data.

10 - You will then be given the option to match your data with the ProsperWorks hard-coded fields or your custom fields, if you have already made them. For basic things, like name, address, etc. scroll down through the options to see if it exists before creating a custom field.
11 - ProsperWorks will let you know of any Fields that are not matched correctly with ProsperWorks fields and any errors you might have in your data.

12 - ProsperWorks will let you know of any errors so you can fix them on-the-fly by clicking Fix

13 - Fix any errors by clicking on the -> arrow in the middle to edit and select Save

14 - Select Continue Import.

15 - Under the import summary, you can rename the import. Click Submit Import to start the import.

16 - You will be taken back to the Import data page where you can see the status of your import (ie. you will see the label “initializing” and once the import starts a progress bar.) When your import is complete you will have the option to see the Summary of the records created.

17. Made a mistake? Go back to System Settings --> Import Data and click Revert Import, which will delete the import records from ProsperWorks. Wait up to 10 minutes before re-importing data.

18. Still confused about what a CRM is, or how to use our system? Join our webinars and Q&A sessions here (will ask to log in).


If you have more questions about using ProsperWorks, check out our helpful Resource Section!

For further help or comments, head over to our Community Section!

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